Domain name

Domain name

When you create a new Navixy trial account in the cloud, you are given a default URL in the format of http://*****.navixy.com. However, it is common to want to customize this URL and use your own domain name instead. This is a straightforward process that we will guide you through step-by-step.

Setting up your domain name for Navixy account

To set up your own domain name for your Navixy cloud account, you can follow these simple steps. Let's say you have a domain called company.com and you want the subdomain my.company.com to point to the user web-interface.

Step 1: Create a CNAME record on your DNS server

You need to create a CNAME (Canonical Name) record on your DNS server that points to the Navixy server. This record serves as an alias to your domain. Once this is done, your domain (e.g. my.company.com) will always point to the user web-interface.

For instructions on how to create a CNAME record and examples, please refer to the section below or documentation provided by your DNS server provider.

Step 2: Set your domain name in the Navixy Admin panel

After you have set up your CNAME record, log in to the Navixy Admin panel and navigate to Settings > Domain. Enter the domain name you want to use (e.g. my.company.com). It is important to note that you should not change this parameter until you have finished Step 1 and your CNAME record is ready to use.

Read below on how to check if your CNAME record is properly configured.

Configuring a CNAME record

If you have a website running on your domain, you likely have a Domain Name Service (DNS) that handles all requests to your domain name. To configure the CNAME record for Navixy, you need to access your DNS configuration and add a new CNAME record pointing to:

• saas.navixy.com – if your Navixy account runs on the platform in the European Union or

• saas.us.navixy.com – if your Navixy account runs on the platform in the United States

If you are unsure which platform your account is running on, you can refer to the address of your Admin panel. If your panel address is panel.navixy.com, then you are using the EU platform; if your panel address is panel.us.navixy.com, then you are using the US platform.

Here are some hints to help you set up the CNAME record:

• Primary DNS service must be enabled, and you need to have access to edit the domain zone. Usually, registrars or hosting providers give access via a web interface to edit zones.

• Secondary DNS service must also be enabled, but editing the zone on the secondary server is usually not required.

• You can use any domain level, but we recommend using a third-level domain. The second-level domain usually serves your company's site and cannot be used for anything else.

After you have modified your DNS records, it may take up to several hours for the changes to propagate worldwide. You can check the status of your CNAME records with the ping command with your domain (e.g. ping your.company.com) or online DNS lookup tools like this one.

Examples of DNS record configuration

Here, we will show you how to create a third-level domain using two popular domain registrars: GoDaddy.com and Enom.com. As an example, let's use the domain "company.com" and the subdomain "my.company.com"

Example 1: GoDaddy

1. Log in to your GoDaddy account

2. Click the "Launch" button next to "Domains." If you don't see the domain options, you may have to click the "My Account" link.

3. Click on the gear icon for the domain you're going to use.

4. Select "Domain Details" from the menu.

5. Click the "DNS Zone File" tab.

6. Click "Add Record."

7. Select "CNAME."

8. In the two boxes, enter the following information:

• Host: my

• Points To: saas.navixy.com

1. Press "Save."

2. Click "Save Changes" toward the top right.

Example 2: Enom.com

1. Log in to your account at Enom.com

2. From the drop-down menu at the "Domains" tab, select "My Domain." You'll be directed to the Manage Domains page.

3. Click the domain that you'd like to use with Navixy.

4. Click "Host Settings."

5. To add a CNAME record, click "New Row." If you've already created a CNAME record for the address, simply edit the existing CNAME record.

6. Enter the first part of the address that you picked as your custom domain. For example, if you picked "my.company.com" as your address, enter "my" for step one.

7. As the host name, enter "saas.navixy.com"

8. Click "Save"

FAQs

Question: How can I check that I set up the domain name properly in the Step 1?

After you make changes and save the DNS configuration, it might take from several minutes to several hours before the new domain name will be applied worldwide. To make sure you have done it properly, do the query of the DNS servers using NSLOOKUP command – it should resolve as saas.navixy.com:

nslookup my.company.com

You should get something like this in response:

my.company.com canonical name = saas.navixy.com. Name: saas.navixy.com Address: 3.121.166.173 Name: saas.navixy.com Address: 52.28.24.77

That means your new domain set correctly and you can now proceed with Step 2 and change domain name in Navixy Admin panel.

Question: Can I use two or more domains with same Navixy account?

No, that is not allowed. Please also note, that once you set up own domain name, the previous URL #####.navixy.com (e.g. 1234.navixy.com) will stop working.